Trend 4: Omnichannel Services and contact less deliveries as the new normal

Today’s customers want flexibility in their orders. Those companies that can provide an omnichannel experience will be able to best satisfy their customers. Whether customers are shopping online or in the actual store, they want options; delivery options, in-store or curbside pickup options, or pick up at another location are all becoming a part of doing business.

The omnichannel approach offers a personalized experience for customers as marketing, sales, and logistics combine efforts. Logistics and supply chains are responsible for the consistent fulfilment of orders that come from any of the channels. No-contact delivery is the new normal, offering various drop-off delivery options, borne from customer desires to minimize physical contact. Significant development is in motion to push robotic deliveries into its next phase using robotics and artificial intelligence-based applications. Initially, development has been on B2C side, but we are seeing several the B2B emerging.